Privacy Policy

This Privacy Policy explains how Beneeasy Laundry Services ("Beneeasy", "we", "us" or "our") collects, uses, stores and protects your personal information when you visit our website, book a service, or contact us. By using our website or services, you agree to the practices described below. We handle your information in line with the Nigeria Data Protection Act (NDPA) and other applicable laws.

1. Information We Collect

When you book a service or contact us, we may collect the following information:

• Contact details — your first and last name, phone number and email address.
• Service details — your service address, property type, number of rooms, preferred date, time, frequency and any add-ons or notes you provide.
• Booking records — a reference number and the details of bookings you submit.
• Technical information — basic information your browser provides automatically, such as device and connection details, where applicable.

You do not need to create an account, and we do not ask for payment card details through this website — payment is arranged directly with our team.

2. How We Use Your Information

We use the information you provide to:

• Process, confirm and fulfil your booking.
• Contact you by phone, WhatsApp or email to confirm details and arrange the service.
• Respond to your enquiries and provide customer support.
• Improve our services and the quality of our website.
• Comply with our legal and regulatory obligations.

3. How Your Information Is Stored

Booking details you submit on this website may be saved locally in your own browser so the form works smoothly, and a copy of your booking is sent to us by email and/or WhatsApp so we can contact you. We keep your information only for as long as is necessary to provide our services and to meet legal or business record-keeping requirements.

4. Sharing Your Information

We do not sell or rent your personal information. We may share it only where necessary with:

• Members of our team who carry out your service.
• Trusted service providers that help us operate (for example, email or messaging tools), who are required to protect your data.
• Authorities or regulators where we are required to do so by law.

5. Third-Party Services

Our website links to third-party platforms such as WhatsApp, and may use messaging or email delivery services to send booking confirmations. These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of websites or services we do not control.

6. Your Rights

Subject to applicable law, you have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Request that we delete your information where we are not required to keep it.
• Object to or restrict certain uses of your information.
• Withdraw any consent you have given, at any time.

To exercise any of these rights, please contact us using the details below.

7. Data Security

We take reasonable measures to protect your personal information against loss, misuse and unauthorised access. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. Please review it periodically to stay informed about how we protect your information.